ANA Seguros
Reliable Protection for Your Vehicle in Mexico
We represent ANA Seguros with its 30 years of experience in Auto Insurance, 365 days a year, with more than 130 service offices nationwide. The decision to align ourself with them is a strategic one enabling us to service the general demands of drivers crossing the border into Mexico and requiring coverage.
Call us today for your Mexican Insurance
What to do in case of an Accident
File a claim after you leave Mexico, may affect your right to be indemnified according to the conditions of your policy. The company may have the right to deny coverage.
In case you get involved in an accident, please try to remain calm and remember that you and other occupants of the vehicle are the most important matter. Stay calm and be confident that you are well protected by your Mexican insurance.
You must report your claim immediately to ANA Seguros at 01-800-911-9119and if is possible to the Mexican Authorities, please keep your policy available at all times. You will be attended by a bilingual operator who will ask you the following information:
- Drive Name
- Policy Number
- Wehicle Description (Make, Model, Color)
- City, Municipality
In case of a highway accident, take note of:
- Kilometer marked on highway
- Highway intersection
- City or nearest town
- Telephone number (if available)
- Cause of loss
- 3rd party vehicle description (if applicable)
You will be assigned an adjuster, who, whenever possible, and with the information given above, will meet you at the accident site. Your adjuster will need the following documents. Make sure you have them handy:
- Policy Face
- Drivers License
You will be asked by the adjuster to fill out a form describing the cause of the accident. It needs to be signed by the driver. Please be sure to obtain all the information regarding your claim, since it will be of vital importance to follow-up your claim. Specifically:
- Claim number
- Location of the vehicle (If it’s needed to be towed away from accident site)
- City, municipality of accident
- The adjuster’s name and telephone number (if available)
For your convenience, before you leave the accident site, review with your adjuster the next steps that you must follow in order to have your claim finalized.
Do not try to make any arrangements or to settle any matter with 3rd parties by yourself. Wait for the adjuster to arrive. He will intercede in your behalf with the 3rd parties involved and legal authorities. Your cooperation is very important; it is the adjuster’s job to help you.
For your information some mobile phones brought from the United States of America or Canada may not have coverage by the carriers within Mexican Territory. To report a claim or to request Legal Aid or Automobile Assistance, we highly suggest the use of a private phone or a public pay phone. Pay Phone Cards can be purchased at almost all Gas Stations and Drug Stores. It is important to keep in mind that you are in a foreign Country and the laws and traffic regulations are different from those in the United States of America or Canada.
Notice
The phone number to report a claim and dialing from Mexico is 01-800-911-9119(These numbers must be dialed exactly as shown and please consider the remarks on Mobile Phones included in preceding paragraphs) To follow up on your claim please call the below listed toll free numbers from The United States of America.México City 1 888 335 7072 / Tijuana, B.C. 1 888 213 7921
Important
The Government of Mexico determines the Terms and Conditions of automobile insurance policies affording coverage for tourists in Mexico. These Insurance Policies differ in many ways from policies issued in The United States of America or Canada.In Mexico, being involved in car accident is considered a felony and in some cases the authorities may detain the driver as well as the vehicle.
Frequently Asked Questions
A: Mexican insurance is not mandatory for you to travel into the immediate cities and towns along the U.S./Mexico border, but in the event that you are involved in an automobile accident, a Mexican Insurance policy greatly reduces the chances of being detained or put in jail in Mexico, while also limiting the financial burden you might face after an accident. There are basically only two ways to solve this: to pay all damages on the spot in cash ( which we do not suggest) or you can prove your financial liability by presenting a Mexican Insurance policy”e;. Please note, however, that Mexican insurance is not “diplomatic immunity.” An accident in Mexico may still be determined to be a felony. U.S. or any other non-Mexican insurance does not cover your liability for potential accidents, nor does it fulfill the basic requirement of insurance or proof of financial responsibility.
A: Policies from U.S. and all other non-Mexican Insurance companies are not considered proof of financial responsibility. While a few major U.S. Insurance Companies cover damages to your own vehicle in Mexico up to a small distance south of the border (usually no more than 25 miles), they do not cover damages to other parties. This is why any U.S. policy must be accompanied by at minimum, a Liability Only policy from a Mexican Insurance Company.
A: You will want to have your driver’s license, current registration, and domestic proof of insurance at hand. If you would like collision, fire and theft coverage, you will need the lienholder’s contact information (if applicable). You may purchase your insurance with AMEX, Visa , MasterCard, Discover and by Pay Pal System.
A: Your Mexican Insurance policy does not require that all of the owners or drivers of the vehicle be listed on the policy face. Any driver must have a valid driver’s license.
A: Your Mexican Insurance policy does not require that all of the owners or drivers of the vehicle be listed on the policy face. Any driver must have a valid driver’s license.
A: Traffic fines and vehicle impound fees are NOT covered. It is the responsibility of each driver to obey regulations.
A: ANA’s personnel in the claims department are fluent in both Spanish and English